Mission
CaseCraft’s mission is to empower individuals to express their identity through high-quality, customizable, and sustainable phone cases. We bring together creativity and conscious design by offering eco-friendly materials, advanced printing technology, and exclusive collaborations with independent artists. Our goal is to make personalization accessible, meaningful, and environmentally responsible for every customer.

Vision
CaseCraft’s vision is to become the leading global platform for creative phone case customization by inspiring a new standard of self-expression, sustainability, and artistic collaboration. We envision a world where every device reflects the personality, values, and creativity of its owner—while supporting a more eco-conscious future and uplifting artists around the world.

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At CaseCraft, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our custom phone case products.

Information We Collect
We collect personal information that you voluntarily provide when placing an order, creating an account, or contacting us. This may include your name, email address, shipping address, billing information, phone number, and custom design files uploaded for your phone case. We may also automatically collect limited technical data such as IP address, browser type, and device information for website functionality and security purposes.

How We Use Your Information
Your information is used to process orders, create and deliver customized products, provide customer support, communicate order updates, and improve our website experience. Uploaded design files are used solely for producing your custom phone case and are not shared or sold to third parties.

Data Sharing and Third Parties
CaseCraft only shares customer data with trusted third-party service providers when necessary, such as payment processors, shipping carriers, and website hosting services. These providers are required to protect your information and use it only for authorized purposes.

Data Security
We implement industry-standard security measures to protect your personal information. Payment transactions are processed through secure third-party payment gateways, and CaseCraft does not store full credit card details on its servers.

Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us. You may also opt out of marketing communications at any time.

Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date.

Terms of Service – CaseCraft

Terms of Service

By accessing or using the CaseCraft website, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our website or services.

Use of the Website
CaseCraft provides an online platform for designing and purchasing custom phone cases. You agree to use the website for lawful purposes only and not to engage in activities that disrupt, damage, or misuse the platform.

Custom Designs
Customers are responsible for ensuring that any images, text, or designs uploaded do not infringe on intellectual property rights, including copyrights or trademarks. CaseCraft is not responsible for user-submitted content that violates third-party rights.

Orders and Payments
All orders are subject to acceptance and availability. Prices are listed in U.S. dollars and may change without notice. Payments must be completed at checkout using approved payment methods.

Limitation of Liability
CaseCraft is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the amount paid for the product purchased.

Dispute Resolution
Any disputes arising from these terms or use of the website will be governed by applicable U.S. law and resolved through binding arbitration where permitted.

Changes to Terms
CaseCraft reserves the right to update these Terms of Service at any time. Continued use of the website constitutes acceptance of any changes.

Return & Refund Policy – CaseCraft

Return & Refund Policy

Because CaseCraft products are custom-made, we have specific return and refund guidelines to ensure fairness for both customers and the business.

Custom Products
Customized phone cases are made based on customer-submitted designs. For this reason, we do not accept returns or refunds for custom cases due to design preference, incorrect size selection, or change of mind.

Defective or Damaged Items
If your case arrives damaged, defective, or with a printing error caused by CaseCraft, please contact us within 7 days of delivery. We may request photos of the issue. Approved cases will receive a replacement or refund at no additional cost.

Refund Method
Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.

How to Request a Return
To request assistance, customers must contact CaseCraft customer support with their order number and a description of the issue.